Description
An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Affected products
otrs: otrs
References1
- otrs.com/release-notes/otrs-security-advisory-2026-04/ Vendor Advisory
Metrics
- CVSS 3.1
-
3.5
LOW
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - EPSS — exploit probability
- 0% percentile: 4 · as of 15 November 2026
- CWE
- CWE-276
Could this be exploited in your environment?
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