Description
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Affected products
otrs: otrs
References1
- otrs.com/release-notes/otrs-security-advisory-2026-03/ Vendor Advisory
Metrics
- CVSS 3.1
-
5.7
MEDIUM
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N - EPSS — exploit probability
- 0% percentile: 10 · as of 15 November 2026
- CWE
- CWE-200
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.