Description
An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the abortion of the webserver.This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected
Affected products
otrs: otrs
References1
- otrs.com/release-notes/otrs-security-advisory-2026-06/ Vendor Advisory
Metrics
- CVSS 3.1
-
5.7
MEDIUM
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:N/A:H - EPSS — exploit probability
- 0% percentile: 8 · as of 15 November 2026
- CWE
- CWE-400CWE-770
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.