Description
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.
References6
- plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/i…
- plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/i…
- plugins.trac.wordpress.org/browser/awesome-support/trunk/includ…
- plugins.trac.wordpress.org/browser/awesome-support/trunk/includ…
- plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&repo…
- www.wordfence.com/threat-intel/vulnerabilities/id/9f9015fa-b3f0…
Metrics
- CVSS 3.1
-
5.3
MEDIUM
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - EPSS — exploit probability
- 0% percentile: 28 · as of 12 November 2026
- CWE
- CWE-639
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.