Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.
References2
Metrics
- CVSS 3.1
-
6.5
MEDIUM
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N - EPSS — exploit probability
- 0% percentile: 15 · as of 14 November 2026
- CWE
- CWE-639CWE-862
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.