Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.
References3
Metrics
- CVSS 3.1
-
7.1
HIGH
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N - EPSS — exploit probability
- 0% percentile: 6 · as of 13 November 2026
- CWE
- CWE-639
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