Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user with updateAutoReply permission can store an XSS payload in the mailbox auto-reply message. The payload is rendered unescaped in the auto-reply email sent to every customer who contacts the mailbox. Email clients do not enforce CSP, so the payload executes in the customer's webmail / mail-client context. This issue has been patched in version 1.8.217.
References3
Metrics
- CVSS 3.1
-
7.6
HIGH
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:H/I:L/A:N - EPSS — exploit probability
- 0% percentile: 7 · as of 13 November 2026
- CWE
- CWE-79
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.