Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, he REST endpoint POST /api/v1/ai_assistance/text_tools/:id contains an authorization failure. Context data (e.g., a group or organization) supplied to be used in the AI prompt were not checked if they are accessible for the current user. This leads to having data present in the AI prompt that were not authorized before being used. A user needs to have ticket.agent permission to be able to use the provided context data. This vulnerability is fixed in 7.0.1.
Affected products
zammad: zammad
References1
- github.com/zammad/zammad/security/advisories/GHSA-89vv-6639-wcv8 Vendor Advisory
Metrics
- CVSS 3.1
-
4.3
MEDIUM
Score source: NVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - CVSS 4.0
-
5.3
MEDIUM
Score source: CNA
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X - EPSS — exploit probability
- 0% percentile: 8 · as of 12 November 2026
- CWE
- CWE-862
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