Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, unauthenticated remote attackers were able to access the getting started endpoint to get access to sensitive internal entity data, even after the system setup was completed. This vulnerability is fixed in 7.0.1 and 6.5.4.
Affected products
zammad: zammad
References1
- github.com/zammad/zammad/security/advisories/GHSA-hcm9-ch62-5727 Vendor Advisory
Metrics
- CVSS 3.1
-
7.5
HIGH
Score source: NVD
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N - CVSS 4.0
-
8.7
HIGH
Score source: CNA
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X - EPSS — exploit probability
- 0% percentile: 40 · as of 12 November 2026
- CWE
- CWE-284
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.