Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, checkIpByMask() in app/Misc/Helper.php checks whether the input IP contains a / character. Plain IP addresses never contain /, so the function always returns false without checking any CIDR ranges. The entire 10.0.0.0/8 and 172.16.0.0/12 private ranges are unprotected. This issue has been patched in version 1.8.211.
Affected products
freescout: freescout
References3
Metrics
- CVSS 3.1
-
5.3
MEDIUM
Score source: NVD
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N - CVSS 4.0
-
6.9
MEDIUM
Score source: CNA
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X - EPSS — exploit probability
- 0% percentile: 22 · as of 12 November 2026
- CWE
- CWE-918
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.