Description
Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
References7
- github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/docty…
- github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/docty…
- github.com/frappe/helpdesk/commit/1186367f3616a605440e73e6a08ea…
- github.com/frappe/helpdesk/commit/c778f533b24b1dee0c75b206979a9…
- github.com/frappe/helpdesk/releases/tag/v1.26.0
- github.com/frappe/helpdesk/security/advisories/GHSA-xf93-jjcj-4…
- www.vulncheck.com/advisories/frappe-helpdesk-before-1.26.0-auth…
Metrics
- CVSS 3.1
-
4.6
MEDIUM
Score source: CNA
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N - CVSS 4.0
-
5.1
MEDIUM
Score source: CNA
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X - EPSS — exploit probability
- 0% percentile: 13 · as of 10 November 2026
- CWE
- CWE-639
Could this be exploited in your environment?
A patch closes the known hole. A penetration test shows what an attacker can still reach — with proof.